Agreement and scope
Bespokable is a web subscription service for independent makers and studios managing commissions, timelines and media, private share-link registries, team collaboration, studio branding, subscriptions, and Stripe-connected functions where available. These terms apply to personal and entity use. If you use Bespokable for an organization, you represent that you have authority to bind it.
Eligibility, accounts, and organizations
You must be at least 18, provide accurate information, maintain a verified email address, safeguard credentials, and promptly tell us about a security issue. You are responsible for activity under your account and for your members’ activity. Each organization and its administrators are responsible for inviting or removing members, their authority and permissions, and organization content.
Subscriptions and billing
Subscriptions renew monthly through Stripe at the price and taxes shown at checkout until cancelled. Stripe handles billing through hosted pages and controls within Bespokable. Upgrades can take effect immediately with prorated charges; scheduled downgrades and ordinary cancellations take effect at period end under the current configuration. Access and features may end when a subscription is inactive, and an ended subscription requires a new subscription. Fees, including any plan-dependent fees or attribution disclosed at purchase, may change prospectively with notice.
Refunds of Bespokable subscription fees may be considered case-by-case, subject to applicable law; no refund is guaranteed unless law requires it. Bespokable does not process your full card or bank credentials.
Studios, clients, and payment functions
Studios, not Bespokable, are responsible for client contracts, quotes, fulfillment, warranties, taxes, refunds, disputes, chargebacks, legal compliance, and record accuracy. Where payment, payout, or KYC functions are available, Stripe or Stripe Connect provides the infrastructure and its terms apply. Bespokable does not adjudicate or guarantee transactions.
Commission payment schedule and status records are bookkeeping. Recording paid, refunded, or void, or changing a status, does not itself collect money, issue a refund, or prove Stripe settlement. This is distinct from SaaS subscription billing and any future Stripe or Connect money movement.
Your content and our service
You retain ownership of your content. You grant Bespokable a limited, worldwide, non-exclusive license to host, store, reproduce, format, process, transmit, display, and otherwise use it only as needed to provide, secure, operate, and improve the service, including as directed by your publication and sharing choices. You confirm you have authority and permissions for client names, emails, images, provenance, notes, and other content. Feedback may be used without restriction or compensation.
Bespokable owns its software, design, and marks. We grant you a limited license to use the service for your commercial business. Product-copy and scraping restrictions are subject to authorized-use exceptions in the Acceptable Use Policy.
Publication, share links, and media
A studio controls whether it publishes a timeline. Anyone with a private share link can view a published timeline without login and can forward that link. Uploaded media receives direct bearer-accessible asset URLs independently of publication, and anyone with an URL may access it. Published timelines are not automatically unpublished when a subscription lapses. Studios should review amount visibility before publishing, since it is initially enabled by default. Public asset URLs may remain available and copies may persist. Studios are responsible for suitable content and recipients. Rotating a token can restrict a timeline link, but does not promise revocation of media or copies already shared.
Acceptable use
Our Acceptable Use Policy is incorporated into these terms by reference and sets rules for use and shared content.
Service management and availability
We may investigate, remove, or restrict content or accounts for breach, nonpayment, security or legal risk, infringement, or abuse. We will give reasonable notice where practicable, but may act urgently. You may stop using Bespokable or cancel at any time. Sections that by their nature should survive termination will survive.
The service is provided as is and as available. Maintenance, outages, and feature changes may occur. We provide no SLA, guaranteed uptime, support response, backup, or lossless recovery. Keep your own copies; manual export and deletion requests are described in our Privacy Policy. Mandatory consumer rights remain unaffected.
Privacy, communications, and third parties
Our Privacy Policy and Cookie Policy explain our data and cookie practices. You agree that we may send notices by email or in the service. Stripe, Stripe Connect, and other third-party services or links have their own terms.
Disclaimers and liability
To the fullest extent allowed by law, Bespokable is not liable for indirect, incidental, special, consequential, or punitive damages. Our aggregate liability for claims arising from the service is limited to the amount you paid to Bespokable during the 6 months before the event giving rise to the claim. These limits do not exclude liability that cannot lawfully be excluded, including where applicable for intentional misconduct or gross negligence.
Indemnity
To the extent allowed by law, business users will indemnify Bespokable against third-party claims arising from their unlawful content, client relationships, unlawful service use, or material breach of these terms. We will provide reasonable notice, control the defense, and seek reasonable cooperation.
Disputes and governing law
Please email [email protected] to seek good-faith informal resolution for 30 days before filing a claim. These terms are governed by North Carolina, United States law. Subject to mandatory applicable law, disputes will be brought in state or federal courts located in North Carolina. There is no arbitration requirement or class-action waiver in these terms.
General and contact
We may update these terms prospectively. Material changes will be notified and acceptance obtained where required. If a term is unenforceable, the rest remains effective. A waiver must be written; these terms and incorporated policies are the entire agreement. They do not create a partnership, agency, or employment relationship. Neither party is responsible for delays caused by events beyond reasonable control. You may not assign these terms without our consent; we may assign them in connection with a business transfer. Contact Bespokable at [email protected].